Terms of service

Last updated: 14 September 2026

These Terms of Service ("Terms") govern your use of this website and your purchase of products from us. By placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this website.

1. Who We Are

This website is operated by:

Wolk Company Ltd
Registered in England and Wales, company number 15513616
Registered address: 16 Hill Rise, Richmond, London TW10 6UA
Email: hello@wolkcakes.co.uk

2. Eligibility

By placing an order you confirm that you are at least 18 years old, that the information you provide is accurate and complete, and that you are authorised to use the payment method supplied.

3. Orders and Acceptance

All products are subject to availability and to our daily baking capacity. Your order is accepted only when you receive written confirmation from us.

We may cancel an order before it is prepared in cases of pricing or technical error, suspected fraud, or product unavailability. Where we cancel, you will receive a full refund.

4. Collection Only

All orders are for collection in person from 16 Hill Rise, Richmond, London TW10 6UA, Monday to Sunday, 07:30 to 17:30. We do not offer delivery.

You select your collection date and time slot at checkout. We will contact you when your order is ready, so please provide a telephone number and email address you can be reached on.

Orders must be collected within 24 hours of your chosen collection date. Because every item is baked fresh for you and cannot be resold, orders not collected within this period cannot be refunded, remade, or rescheduled. Full details are in our Refund Policy.

Risk in the goods passes to you at the point of collection.

5. Perishable Goods and Cancellation Rights

All of our products are perishable, made-to-order food items. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day right to cancel does not apply to goods which are liable to deteriorate or expire rapidly.

Cancellation terms are set out in our Refund Policy: orders may be cancelled for a full refund up to 48 hours before your collection date. Same-day orders cannot be cancelled once confirmed.

6. Pricing and Payment

All prices are in GBP and include VAT where applicable. Full payment is taken at checkout.

We reserve the right to correct pricing errors. Where a significant error is identified before your order is prepared, we will contact you and may cancel the order and refund you in full.

7. Product Condition and Claims

Please check your order when you collect it. If something is not right, tell a member of our team at the counter, or email us within 24 hours of collection with clear photographs of the product and its packaging.

Where a fault is confirmed we will offer a replacement, a partial refund, or a full refund. All of our cakes are finished by hand, so small variations in colour, height, and decoration are normal and are not faults.

8. Storage After Collection

Our products are fresh and unpreserved. Storage instructions are given on each product page and with your order. Once an order has been collected, we are not responsible for deterioration caused by storage outside those instructions.

9. Allergens

Our kitchen handles wheat, milk, eggs, nuts, and other allergens, and we cannot guarantee that any product is free from traces of them.

Allergen information for every product is published on our website and is available from our team on request. If you or anyone eating the cake has a food allergy or intolerance, please speak to us before ordering so we can tell you whether a product is suitable. We cannot accept responsibility where we have not been told about an allergy before the order is placed.

10. Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, for breach of your statutory rights under the Consumer Rights Act 2015, or for any other liability that cannot be limited by law.

Subject to the above, we are not liable for indirect or consequential loss, and our total liability in respect of any order will not exceed the amount you paid for that order.

11. Payment Disputes

If you have a problem with an order, please contact us first — we will almost always be able to resolve it. Where a chargeback is raised without contacting us, we reserve the right to dispute it using our order records and collection confirmation.

12. Intellectual Property

All content on this website, including our branding, photography, product names and text, belongs to us and may not be used without our written permission.

13. Events Outside Our Control

We are not liable for failure to perform where this is caused by events beyond our reasonable control, including utility or equipment failure, extreme weather, supply chain failure, or government restrictions. Where this affects your order we will contact you and offer a new collection date or a full refund.

14. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Nothing in these Terms affects your statutory rights as a consumer.

Questions? Email hello@wolkcakes.co.uk.